“A satisfied customer is the best business strategy of all.” - Micheal LeBoeuf: Author of How to Win Customers and Keep Them for Life
As the owner of multiple restaurants we are very pleased with the results of the market research program, we have with Strategic Reflections. The market research maintains a certain degree of accountability on the part of the staff, management and especially, franchise owners. We count on the program for information about how we are performing in our restaurants. We use it as a tool for growth, planning and strategy. I feel confident that the market research has been a big part of our continued growth and success. I firmly believe it has been a major factor in surviving the storm of the last few years of the economic strife. We will continue to use this remarkable tool in our businesses and plan to place it in other concepts of the restaurant business.
I have worked for over 8 years directly with Strategic Reflections while working at Ross Stores. Strategic Reflections has been extremely attentive to all our programs. They strive to provide us with quality service, integrity, accurate reporting, and very competitive pricing. Over the years, Strategic Reflections has managed a variety of different programs such as, Customer Service Call Center market research phone audits, Competitive Market Research, and New Store opening shops and Store Audits. I absolutely recommend Strategic Reflections for any of your market research needs, client surveys, market analysis, new client setup, they are a great team to work with. - Kerry Gonzalez, Store Operations, Ross Stores, Inc.
Quote from one of our restaurant clients at a recent convention, "You have to inspect what you expect".
Strategic Reflections was excellent to work with. We really appreciated all the wonderful work they have done for us as well as the reporting that was given back to us. It was a wonderful help for our business!
