Strategic Reflections - Client Quotes

Client Quotes

“A satisfied customer is the best business strategy of all.”
- Micheal LeBoeuf: Author of How to Win Customers and Keep Them for Life

Restaurant Owner

"As the owner of multiple restaurants we are very pleased with the results of the Mystery Shop program, we have with Strategic Reflections. The Mystery Shop maintains a certain degree of  accountability on the part of the staff, management and especially, franchise owners. We count on the program for information about how we are performing in our restaurants. We use it as a tool for growth, planning and strategy. I feel confident that the Mystery Shop has been a big part of our continued growth and success. I firmly believe it has been a major factor in “surviving the storm” of the last few years of the economic strife.We will continue to use this remarkable tool in our businesses and plan to place it in other concepts of the restaurant business."

- Restaurant Owner (03/17/2015)
Ross Stores, Inc.

"I have worked for over 8 years directly with Strategic Reflections while working at Ross Stores.  Strategic Reflections has been extremely attentive to all our programs.  They strive to provide us with quality service, integrity, accurate reporting, and very competiive pricing.  Over the years, Strategic Reflections has managed a variety of different programs such as, Customer Service Call Center mystery phone audits, Competitive Mystery shops, and New Store opening shops and Store Audits.  I absolutely recommend Strategic Reflections for any of your Mystery shopping needs, client surveys, market analysis, new client setup, they are a great team to work with."  - Kerry Gonzalez, Store Operations, Ross Stores, Inc.

- Ross Stores, Inc. (03/17/2015)
Restaurant Owner

Quote from one of our restaurant clients at a recent convention, "You have to inspect what you expect".

- Restaurant Owner (11/17/2015)
Genesis Web Studio LLC

Strategic Reflections was excellent to work with. We really appreciated all the wonderful work they have done for us as well as the reporting that was given back to us.

It was a wonderful help for our business!

Dwane Welsh - Genesis Web Studio LLC (02/15/2009)
Proud Member of IMSC

Proud Member
of IMSC

Strategic Reflections, Inc. - 4424 Aicholtz Road Suite C-3, Cincinnati, Ohio 45245
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Toll-Free: 866.518.6508 - Local: 513.685.1969‎ - Fax: 877.686.1440